Blythe Creations Terms & Conditions
Blythe Creations branded products are for personal use only and are not supplied for the purpose of re-selling.
Allergic Reactions
We clearly state all ingredients on both the website and the packaging of each of our products. As the customer, you are responsible for checking ingredients and knowing your allergies. Blythe Creations cannot be held responsible for any allergic reactions, however if you do have a reaction please seek medical assistance immediately.
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Shipping
Our aim is to dispatch all orders within 2 working days of receipt. Orders received over the weekend or during public holidays will be dispatched as soon as possible when we re-open for business.
- All orders are sent major via national courier companies. If you have additional delivery instructions, please indicate this in the message box in the shopping cart.
- Please provide your physical address for shipping as we cannot deliver to PO boxes
- In general, delivery to your door will take no more than 2 working days following dispatch to North Island addresses and 2-3 working days for South Island addresses. Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.
- Orders will be automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options.
- Sorry, we are unable to ship orders to customers overseas
Domestic Delivery Charges
We offer flat-rate a shipping charge of $10 per order, this is waived if the total order value, before shipping cost is added is over $80. Blythe Creations only ships within New Zealand.
On-site Payment
We do not offer onsite payment for orders, all orders must be placed via this website.
Returns & Refund Policy
We expect that you will be completely satisfied with any goods and services you receive from Blythe Creations.
However, in the unlikely event that a product does not meet your expectations please contact us immediately to arrange a solution.
We have made a considerable effort to accurately describe the products we sell. In the event that goods are demonstrably not true to the description on our website or faulty, we will accept the goods for return and refund your money without hesitation.
As all our products are handcrafted, there can be some pigmentation and settling of colour particles that can occur during manufacturing, this is not considered a defect and such products are not returnable as it does not affect the performance of the product, thus is not faulty.
Please take care to ensure that the product you purchase is suitable for the purpose you intend as we are not obliged to accept goods for a refund if you simply change your mind about a product. Due to hygiene concerns we are not able to accept returns if the goods are not defective. We will endeavor to reach an amicable solution in such situations and at our discretion, we may replace any goods accepted for credit or refund the applicable purchase cost, less any shipping charges.
We accept responsibility for properly packaging and addressing the goods as instructed. If your order is mislaid or you receive goods that have been damaged in transit, please contact us immediately and we will work to rectify any such issues promptly.
Please check all parcels carefully, by signing for a consignment you are formally accepting the goods in the condition in which they were received.
Handmade Nature
All our products are handmade in a home environment. As such rigorous controls are in place to ensure you receive premium products, there is a possibility of products being received that may differ slightly in colour due to different monitor calibrations and settings between devices. We do not use filters on our photography and have tried our best to represent our products in their best possible setting and true to the product description and what you will receive.
Pricing
All prices are in NZ dollars and do not include GST. Blythe Creations Limited reserves the right to change prices, without notice, when needed. Prices at the time of agreement to these terms and conditions is final, no discount can be retroactively applied.
Coupon/Discount Use
Codes are not automatically applied, they must be manually input. We do not retroactively apply discounts to orders for forgotten code input. Cannot be combined with any other coupons, or promotions, but can be used in conjunction with free shipping provided minimum spend threshold has been reached after discount code has been applied. Blythe Creations Limited reserves the right to end or modify promotions at any time. Discount codes do not apply to shipping costs unless otherwise specified.
Privacy
We act in accordance to the Privacy Act 1993.
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Email Communications
By accepting our terms of trade you agree to receive occasional email communications from us, you can opt out of this at any time by selecting unsubscribe at the bottom of an email.
Candle Use Disclaimer
By proceeding with this purchase, you are acknowledging that Blythe Creations is not responsible for property damage or personal injury caused by candle use.